A Touch of Utopia Spa Policies
Payment
Cash, American Express, Discover, Visa, MasterCard and A Touch
of Utopia Gift Certificates, money orders and local checks (with
local photo ID) are all accepted. All Sales are Final (including
Gift Certificates). No Cash Refunds.
Cancellation Policy
As a courtesy to other guest and team members, A Touch of
Utopia requires a Strict 24-hour notice (1 business day) of cancellation for all
single services. For multiple services or spa packages, a 48-hour (2
business days) notice of cancellation is required.
All services scheduled are reserved with a clients credit card
number or Gift Certificate not to be charged until the day of
service, unless other payment arrangements are made on that
day.
A 50% charge of all services will be made to the card in the
absence of a timely cancellation.
All appointments are courtesy confirmed two business days in advance.
All Prices and Services are subject to change without prior
notice.
There will be a $30 NSF Fee charged on all returned
checks.
Gift certificates
Gift certificates are available in any dollar amount and expire
six (6) months from the date of purchase. Gift Certificates must be
presented at time of service. If you do not have your gift
certificate with you, you are expected to make payment before you
leave. If you pay with a credit card we will credit your account
within one week, once the gift certificate is brought into A Touch
of Utopia Day Spa. If exchange exceeds amount of certificate,
customer is required to pay additional charges. Gift Certificates may only be redeemed for services or products -
no cash refunds.
Reservations
Reservations are assured with credit card or a gift certificate.
We recommend that you schedule your appointments in advance.
Cancellations
As a courtesy to other guest and our team members, please give
us a 24-hour notice of cancellation to avoid a 50% charge. A credit
card or gift certificate deposit will be required at the time of
booking your reservation. Client may be expected to reschedule
appointment if client exceeds 15 or more minutes into scheduled
appointment time or their service time will be reduced to the amount
of time remaining. A gift certificate appointment not canceled
within 24 hours will be considered as a no show and a 50 % charge
will be automatically deducted.
Miscellaneous
We are a spa providing treatment to induce relaxation: in
consideration of our other clients and your own comfort, we
recommend you provide alternate care for children under the age of
13 during your appointment time. As a courtesy to our guests we ask
that cell phones be placed to silent or vibrate during your visit
with us.
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